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This is the official password change site for Drake University. For assistance changing your password, please follow these instructions or contact the ITS support center at 515-271-3001.

ITS News and Announcements

  • Posted on 25 Aug 2025 by Becky Klein

    ITS has resolved the eduroam network connectivity issue. Thank you for your patience. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall with your device.  To receive ITS news posts via email, opt in by completing this form.  To...

    The post Resolved: eduroam Network Issue appeared first on Drake University Newsroom.

  • Posted on 25 Aug 2025 by Becky Klein

    ITS staff are aware of and investigating eduroam network connectivity issues; some people may experience being prompted to trust the certificate when trying to connect to eduroam. We’ll provide updates as we work to resolve this issue. If you’re being affected by this issue, contact the ITS Support Center by submitting a Network Issue ticket,...

    The post eduroam Network Issues – Mon 8/25 appeared first on Drake University Newsroom.

  • Posted on 18 Aug 2025 by Becky Klein

    Our vendor partner, Ellucian, has resolved the root cause of the Self Service performance issues and the site is working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall.  To receive ITS news posts via email, opt in...

    The post Resolved: Self Service Performance Issues appeared first on Drake University Newsroom.