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ITS News and Announcements

  • Posted on 03 Oct 2022 by Shawn Madsen

    At 10:16 a.m., ITS became aware of a phone system outage. As a result, individuals are unable to make, receive, or transfer phone calls through Teams devices or clients. ITS is diligently working towards a resolution. We will provide updates and will let you know when this outage has been resolved. Thank you for your...

    The post Phone System Outage appeared first on Drake University Newsroom.

  • Posted on 26 Sep 2022 by Shawn Madsen

    Thank you for your patience. ITS has now resolved the Citrix (VDI) outage. If you continue to be unable to access this system, please contact the support center at 515-271-3001 or visit service.drake.edu/its to report your issue. To receive outage notifications by text, opt in by texting DrakeITSAlerts to phone number 226787. You first need...

    The post Citrix (VDI) Outage Resolved appeared first on Drake University Newsroom.

  • Posted on 26 Sep 2022 by Shawn Madsen

    ITS is still working to resolve the Citrix (VDI) outage. Select individuals receive an “Access is denied” message when opening Citrix apps or desktops. We will keep you posted of progress and will let you know when this outage has been resolved. Thank you for your continued patience. To receive outage notifications by text, opt...

    The post Update on Citrix (VDI) Outage appeared first on Drake University Newsroom.