Posted on 18 Aug 2025 by Becky Klein Our vendor partner, Ellucian, has resolved the root cause of the Self Service performance issues and the site is working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To receive ITS news posts via email, opt in... The post Resolved: Self Service Performance Issues appeared first on Drake University Newsroom.
Our vendor partner, Ellucian, has resolved the root cause of the Self Service performance issues and the site is working normally. If you’re still experiencing issues, contact the ITS Support Center for help by visiting service.drake.edu/its, calling 515-271-3001, or visiting the lower level of Carnegie Hall. To receive ITS news posts via email, opt in...
The post Resolved: Self Service Performance Issues appeared first on Drake University Newsroom.
Posted on 18 Aug 2025 by Becky Klein ITS staff were informed by Ellucian (our vendor partner for Banner and Self Service) that they are aware of and investigating degraded performance. Users may experience slow load times when accessing the system. We’ll provide updates on this issue as we receive them. If you’re being affected by this issue, contact the ITS Support Center... The post Self Service Performance Issues: Aug 18 appeared first on Drake University Newsroom.
ITS staff were informed by Ellucian (our vendor partner for Banner and Self Service) that they are aware of and investigating degraded performance. Users may experience slow load times when accessing the system. We’ll provide updates on this issue as we receive them. If you’re being affected by this issue, contact the ITS Support Center...
The post Self Service Performance Issues: Aug 18 appeared first on Drake University Newsroom.
Posted on 14 Aug 2025 by Becky Klein ITS staff were completing work on the campus network in preparation for upcoming maintenance that inadvertently caused a brief interruption impacting both wired and wireless connections. We realized the issue quickly and were able to restore service within less than ten minutes. All network connectivity should be back to normal. If you’re experiencing technology issues,... The post Campus Network Interruption – Aug 14 appeared first on Drake University Newsroom.
ITS staff were completing work on the campus network in preparation for upcoming maintenance that inadvertently caused a brief interruption impacting both wired and wireless connections. We realized the issue quickly and were able to restore service within less than ten minutes. All network connectivity should be back to normal. If you’re experiencing technology issues,...
The post Campus Network Interruption – Aug 14 appeared first on Drake University Newsroom.